What happens when Google moves closer to the transaction?
A timely, non-technical look at how the customer journey is shifting, and what it means for a business that isn't ready yet.
The five pillarsFitBe known for what you're known for.FoundShow up when it matters.TrustedSay it. Then back it up.PaidGet paid, not just picked.MindedAlways on it, never on its own.
AI DiscoveryAI SearchBe part of the answer.ResonanceSay what's actually being asked for.On-page searchHelp people find what they mean.AI SurfacesShow up in more than one place.Content architecturePut everything in its place.
HospitalityAccommodationEvery room, priced and open.Restaurants & pubsThe table, and the dog policy.Activities & toursWeather, seasons, start times.Theatres & attractionsSeats that expire at eight.Groups & curatorsMany places, one connection.
What you get
A playbook that's actually yoursA playbook that's actually yours.Understanding agentic commerceNot just AI. Agentic commerce.Ready for agent-to-agentBuilt for agent-to-agent, not just chat.Seeing what's really going onWhat's really going on, not a black box.Better every quarterBetter every quarter, not just once.